Provider: Kontaible SRL ("Kontaible," "we," "us")
Effective date: June 11, 2026 · Version: 1.0
Governing law: Dominican Republic
These Terms of Service ("Terms") govern your access to and use of the Kontaible platform, websites, applications, and APIs (collectively, the "Service") offered by Kontaible SRL, a company organized under the laws of the Dominican Republic, with address at Ave. República de Colombia #69, Arroyo Hondo, Santo Domingo, Rep. Dom. (RNC: 132-14212-8).
By creating an account, accepting an invitation, clicking "I accept," or using the Service, you agree to these Terms. If you accept on behalf of a company or firm, you represent that you are authorized to bind it, and "you" means that entity. If you do not agree, do not use the Service.
Acceptance is given electronically and is valid and enforceable under Ley No. 126-02 sobre Comercio Electrónico, Documentos y Firmas Digitales.
Kontaible is a multi-tenant, WhatsApp-first platform for accounting and professional-services firms ("CPA firms") to communicate with their clients, import and classify contacts, manage a unified inbox, receive and organize documents, and view dashboards and reports. Features depend on your plan and may include WhatsApp connectivity, an OMNI inbox, client management, document handling/OCR, automation, and integrations with third-party software (e.g., accounting/invoicing tools).
We may add, change, or remove features. We will give reasonable notice of material reductions to paid features.
2.1 You must be at least 18 years old and able to form a binding contract.
2.2 Invitation-only. Access is granted by invitation. You are responsible for everyone you invite into your account ("Users" / "seats"), and for their compliance with these Terms.
2.3 Account security. You are responsible for credentials and all activity under your account. Notify us promptly at support@kontaible.com of any unauthorized use. We are not liable for losses caused by compromised credentials you failed to protect.
2.4 Tenant separation. Each customer is a separate tenant. You must not attempt to access another tenant's data.
3.1 "Customer Data" means all data you and your Users submit to or process through the Service, including contacts, messages, documents, receipts, and the personal data of your own clients and their employees.
3.2 You own your Customer Data. You grant us a worldwide, non-exclusive license to host, process, transmit, display, and back up Customer Data solely to provide and support the Service.
3.3 Roles. For personal data within Customer Data, you are the data controller and Kontaible is the data processor. The DPA governs that relationship and is incorporated into these Terms. You are responsible for having a lawful basis under Ley No. 172-13 to collect and process personal data of your clients.
3.4 Responsibility for content. You are solely responsible for the legality, accuracy, and content of your Customer Data and communications, including obtaining any consents required to message recipients.
4.2 You remain fully responsible for your own and your clients' tax and regulatory compliance, including ITBIS, income tax, e-CF/NCF where applicable, filing deadlines, and the accuracy of any figures, OCR-extracted values, AI-generated summaries, or exported data. Always verify automated output before relying on it.
4.3 Any tax facts, calendars, or templates provided in the Service are general information, may be incomplete or out of date, and are not a substitute for a licensed Dominican CPA or tax professional.
5.1 Kontaible is not affiliated with, endorsed, sponsored by, or operated by WhatsApp LLC or Meta Platforms, Inc.
5.2 WhatsApp connectivity may rely on unofficial methods that are not authorized by WhatsApp/Meta and may violate their terms, which can result in suspension or permanent ban of your WhatsApp number. Full details and risk allocation are in the WhatsApp & Third-Party Connectivity Disclaimer, which is incorporated into these Terms.
5.3 Integrations with third-party services are subject to those third parties' own terms. We are not responsible for third-party services.
6.1 The Service may use artificial intelligence to draft replies, summarize, classify, or extract data. AI output can be wrong, incomplete, or biased — see §4.2.
6.2 BYOK. If you bring your own AI provider key, you are responsible for that account, its costs, and its terms.
6.3 AI credits are provided "as is," may be rate-limited, and have no cash value.
7.1 Paid plans, seats, and add-ons are billed as described in the Billing & Refund Policy, which is incorporated into these Terms. Current plans: Starter $39.99/mo · Pro $79.99/mo · Org $199.99/mo · Enterprise (custom).
7.2 Payments are processed by Stripe; you authorize recurring charges. Fees are exclusive of taxes (including ITBIS); you are responsible for applicable taxes.
7.3 We may change prices with at least 30 days' notice before your next renewal. Continued use after a price change is acceptance.
You must comply with the Acceptable Use Policy, including anti-spam rules. Sending unsolicited bulk or unlawful messages, or violating recipients' rights under Ley 172-13, is prohibited and may cause your WhatsApp number or account to be banned.
9.1 The Service, including all software, design, and trademarks (including "Kontaible"), is owned by Kontaible SRL and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription.
9.2 Feedback you provide may be used by us without restriction or obligation to you.
10.1 You may cancel at any time as described in the Billing Policy; cancellation stops future renewals.
10.2 We may suspend or terminate your access if you materially breach these Terms (including non-payment or AUP violations), if required by law, or to protect the Service. Where practical we will give notice and an opportunity to cure.
10.3 On termination, your right to use the Service ends. We will make Customer Data available for export for 30 days, after which we may delete it, subject to the DPA and legal retention duties.
To the maximum extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted/error-free operation. Nothing in these Terms excludes warranties or rights that cannot be excluded under Dominican law, including mandatory protections under Ley No. 358-05 (Pro Consumidor).
12.1 To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, goodwill, or business interruption.
12.2 Our total aggregate liability for all claims will not exceed the fees you paid to us in the 12 months before the event giving rise to the claim.
12.3 These limits do not apply to liability that cannot be limited under Dominican law (e.g., fraud or willful misconduct).
You will defend and indemnify Kontaible SRL against third-party claims arising from your Customer Data, your messaging, your violation of these Terms or law, or your clients' data-protection rights, except to the extent caused by our willful misconduct.
We may update these Terms. For material changes we will give notice (e.g., email or in-app) before they take effect. Continued use after the effective date is acceptance. If you do not agree, stop using the Service and cancel.
15.1 These Terms are governed by the laws of the Dominican Republic.
15.2 The parties will first attempt to resolve disputes amicably. Failing that, disputes will be submitted to the competent courts of Santo Domingo, Distrito Nacional, Dominican Republic, except that mandatory consumer venue rules under Ley 358-05 prevail for consumer users.
16.1 Entire agreement. These Terms, the Privacy Policy, DPA, AUP, Billing Policy, WhatsApp Disclaimer, and any order form make up the entire agreement.
16.2 Assignment. You may not assign these Terms without our consent; we may assign to an affiliate or successor.
16.3 Severability. If a provision is unenforceable, the rest remains in effect.
16.4 Language. If a Spanish version of these Terms is provided, the Spanish version governs for customers in the Dominican Republic.
Kontaible SRL · Ave. República de Colombia #69, Arroyo Hondo, Santo Domingo, Rep. Dom.
RNC: 132-14212-8 · info@kontaible.com · kontaible.com